At Silas Style, your satisfaction is our priority. If you’re not completely happy with your purchase, we offer a simple return and refund process.
1. Eligibility for Returns
You may request a return within 1–3 days of receiving your order. To be eligible, the item must be:
- Unused and in its original condition
- Packed with all original tags and packaging
Items that show signs of wear or damage after delivery will not be accepted.
2. How to Initiate a Return
To request a return, please email us at [email protected] within 1–3 days of receiving your order. Include your order number, the item(s) you’d like to return, and the reason for the return.
Once your return is approved, we will provide instructions for the next steps.
3. Refunds
If your return is accepted and the item passes inspection, a refund will be issued in the form of cash at the time of pickup or return collection.
Please note that refunds are processed only after the returned item is received and verified.
4. Non-Returnable Items
Certain items may be marked as non-returnable for hygiene or safety reasons. These will be clearly indicated in the product description.
5. Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us at [email protected] within 1–3 days of delivery. We’ll arrange a replacement or a full refund after reviewing your request.
6. Questions
For any questions or concerns regarding your return or refund, feel free to contact us at [email protected]. We’re here to help.